Terms and Conditions of Booking

Our website summary for each property aims to give an accurate description illustrated with appropriate photographs. We are happy to provide more information if required by phone.

• Arrival and Departure times

  All properties must be vacated by 9.30 am on the day of departure and arrival is 5pm onwards, this is to take account of the additional cleaning regime required to eliminate Coronavirus. If we can allow you to enter the property earlier we will contact you. The hiring party will be liable for any costs incurred by delayed departure.

• Included in the holiday price

  Bedding, gas, electricity and initial basket supply of firewood is included in the cost of your holiday free of charge. Additional logs are available at additional cost. Towels are not included but may be hired at a cost of £4 per set.

• Loss and Damages

  Any losses or damages that occur during the period of hire are the responsibility of the hirer.
  A damage deposit is payable upon booking and this will be refunded in full provided the cottage and all its contents are in the same condition as they were upon arrival including left in a clean condition. Any issues should be notified immediately to prevent any dispute. A partial refund or no refund at all may be due where additional cleaning or replacement or repair of equipment is necessary. Please see section on damage deposit refund.

• Smoking

  Smoking is not allowed in any of our properties which includes smoking out of windows. If guests smoke outside they are kindly requested not to leave any trace of smoking around the properties.

• Formation of Contract

  The contract is formed between you and Karen Fairburn trading as Gadlys Coastal Cottages (referred to as "we" or "us") for the provision of short-term holiday rental of cottages when we issue a booking confirmation form. We reserve the right to refuse a booking prior to issuing a booking confirmation form. We will provide such short term rental subject to these terms and conditions of booking. Your statutory rights are not affected by anything contained in these terms and conditions.

• Booking Deposit

  A deposit equal to 30% of the full amount payable is required for each holiday booking of 1 week or longer, short breaks the full holiday amount including charges for dogs, towels (if required) and the damage deposit is due upon booking. The deposit is not refundable,but if you are forced to cancel the booking please let us know as soon as possible, because if a replacement booking can be secured your deposit minus a £35 administration fee will be returned. Please also see below.

• Damage Deposit

  A damage deposit is payable for each of our properties, this should be paid only when you pay for the holiday in full i.e. either with the balance payment 6 weeks prior to the start of your holiday,or full payment if booking a holiday of less than 7 days. This deposit will be refunded to you provided there is no evidence of damage in the property and no excessive cleaning is required. If it is necessary to obtain quotes to rectify damage or staining of bed linen this may delay the process. Provided no evidence of damage is found and no excessive additional cleaning is required your damage deposit will be refunded within 7 working days of your departure provided you email us with your sort code and account number. If the property is one in which we accept pets it must be regarded as a cleanliness and damage deposit. If there is any trace of your animal either inside or outside the property we will charge for the extra work involved. This is â£100 for this property and the whol deposit becomes forfeit if we find any evidence of your pets whatsoever. Dogs and other pets must never be allowed on furniture, in particular beds. Unfortunately weâve found it necessary to enforce this condition due to some bad experiences with pets and their owners who have stayed with us.

• The Balance Payment

  The balance due for holidays of 7 days or more must reach us at least 6 weeks before the holiday hire start date, otherwise your booking will be lost and the deposit forfeit. Once this payment is made then no refunds will be given and you are advised to seek holiday insurance in the event of your having to cancel.

• Payment for Last Minute Bookings or Holidays of less than 7 Days.

  To book a property less than 6 weeks before the holiday hire start date the full amount payable is due at the time of booking. The payment is not refundable.

• Change of Holiday Dates or Cancellation

  This is not ordinarily accepted but in exceptional circumstances a change of holiday dates may be accepted where possible, subject to a minimum administration fee of â£35. Where the guest cancels the booking if the owner cannot re-let the property o refund will be given under any circumstances. Guests are strongly advised to take out holiday insurance, there is one provider who insures against Covid-19 cancellations this is Trailfinder, details are on the Covid Guest Charter.

• Size and Party

  The number of guests stipulated for each property must not be exceeded under any circumstances, and only the numbers listed on the booking form may occupy the premises. Infants (i.e. those 2 years old or under) will count as guests as far as numbers are concerned but may be regarded as not occupying bed-space provided it is indicated they can be accommodated prior to booking, but those 2 years of age and over will be regarded as occupying bed-space. Please note we do not provide cots.

• Signatory

  The person who completes the booking form must be over 18 years of age and realise that in doing so they agree to accept responsibility for the hiring party and accept the conditions of hire on behalf of all those listed

• Hirer obligations

  Hirers are expected to take reasonable care of the property and ensure that it and all the equipment in it is left clean and in good working order. It is also expected that we shall be allowed reasonable access to the property should it be necessary to effect any essential repairs. Please see details of damage deposit.

• Breach of Contract

  If there shall be a breach of any of these conditions by any of the hiring party the owners (or their agents) reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the owner.

• Refunds in the event of unavailability of the cottage

  Should for any reason beyond our control the property not be available for the date booked then any charges paid in full by the hiring party should first claim on their holiday insurance, if the unavailability is the fault of the owner then a full refund will be given. The hiring party will then have no further claim against us.

• No liability

  We cannot accept liability for any injury, accident, damage, loss, expense or inconvenience, whether to person or property including cars, which members of the hiring party or any other persons may suffer or incur that arise out of the holiday hire, or is in any way connected with it.

• Complaints procedure

  We hope that your holiday will be an enjoyable experience and that the need to complain should not arise during your stay. However, should it be necessary to complain, please ensure you bring them to our attention during your stay, so that we can investigate them fully.
  In no circumstances can compensation be made for any complaints that are made after the holiday hire has ended, or where the hiring party has not allowed us to try to put matters right during the stay.

• Cancellation Insurance

  We would advise hiring parties to take out insurance cover against the eventuality of cancellation or curtailment of the holiday hire, and also to provide security against damage, losses and injury as no refund will be given unless a re-let is secured as per above.

• Price changes

  We reserve the right to amend prices quoted due to errors and / or omissions or upward changes in the VAT rate, no reduction in the VAT rate will be passed on to the customer and the price will remain as agreed.

• Covid-19 instructions (Guest charter)

  Special conditions attached to this are now attached to this contract you will receive them by email and they form part of the contract.